Privacy Notice

Privacy Notice  : Advance Podiatry May 2018

This Privacy Policy describes how and when Advance Podiatry collect, use, and share information when you attend an appointment at our clinic, purchase a product from us, contact us, or otherwise use our services.  This is to comply with the General Data Protection Regulations (GDPR) 2018.

Information We Collect

To aid your treatment or as part of purchasing something from our business you will normally provide us with certain information, such as your name, email address, postal address, medical information and payment information.  We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. We will store your information on an electronic patient record and diary system which is fully compliant with data protection legislation and password protected.  Your initial patient medical questionnaire along with any paper letters or written consent information are stored in a locked filing cabinet.

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

  • where it is necessary for the purposes of the provision of health care as needed to provide my services, such as when we use your information to fulfil your podiatry assessment and treatment, or to provide customer support;
  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;


From time to time we may wish to send you direct marketing material which may include product offers and newsletters. We will ask you this when you complete the medical questionnaire. Asking you to indicate how you would like this information received.

  • Mail
  • Email
  • Text
  • Phone
  • No Marketing 

Information Sharing and Disclosure

Information about our patients/customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

  • Medical professionals. With your consent we will share information with medical professionals such as your GP or consultant to allow continuity of care.
  • Service providers. We engage certain trusted third parties to perform functions and provide services to my business, such as external reception services. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
  • Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law and with your consent.
  • Compliance with laws. We may collect, use, retain, and share your information if we are legally required to.

 Data Retention

We retain your personal information only for as long as necessary to provide you with our services However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

The retention of podiatry records is normally a minimum of 8 years, after the last appointment. For children, health records need to be retained until the individual is 25 years old.  For customers who are not patients but may have bought products from my business we will keep any data you may have provided for a minimum of 6 years in line with tax legislation.

Transfers of Personal Information Outside the EU

We do not at this time use third party hosting services outside the EEU.

We store and process your information through third-party hosting services in the UK.

 Your Rights

You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

  • You have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
  • Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. However in the case of health records these are normally exempt from change and deletion requests.
  • You can object to (i) us processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
  • If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have) please contact us below. You alsohave the right to do so with the Information Commissioner

How to Contact us

For purposes of the GDPR, David and Dawn Cartwright are the data controller of your personal information. If you have any questions or concerns, you may contact us at